Refund Policy

At Socialvill, our work involves strategy, creativity, time, and dedicated expertise. Because of the nature of our services, all payments made are non-refundable.

No Refund Policy

1. Once a project has commenced and payment (full or partial) has been received, no refunds will be issued under any circumstances.
2. Payments for digital services such as design, content creation, strategy, or marketing campaigns are final and non-transferable.

Service Quality

We are committed to providing quality work. If a client is dissatisfied, Socialvill will make reasonable efforts to address valid concerns within the agreed project scope.

Cancellations

If a client decides to cancel after a project has started, the payment made will be retained to cover time, resources, and effort already invested.

Exceptions

Refunds may only be considered if Socialvill fails to deliver the agreed service and no work has been started. This is subject to management approval.

Agreement

By engaging Socialvill’s services, you acknowledge that you have read, understood, and agreed to this No Refund Policy.